As a Patient and a Volunteer Amazed at Professional and Friendly Manner of Everyone
I volunteer at Mercy Medical Center as a greeter. Ever since I started volunteering I have been amazed at the professional and friendly manner of everyone I come in contact with. I got to experience "The Mercy Touch" from a different perspective when I was brought into the emergency department by ambulance after rupturing a disk in my back while bending down to get the mail.
I cannot remember everyone I came in contact with, but would like to convey to you some of the outstanding individuals who made my stay a pleasant one, under the circumstances.
Dr. Pospisil and his emergency room staff showed compassion and professionalism in determining my problem and trying to minimize the pain.
Dr. Tim Sagers who was covering for my family doctor that weekend. I saw him in the emergency room and he also called on me in my room. What a pleasant guy!
The x-ray technician used the utmost care in transferring me from the bed to the table so as not to aggravate the pain.
I was admitted to 8th floor and the nurse named Nancy O. who got me settled in and had to ask me all those necessary questions on arrival was a riot. Her sense of humor made everything easier.
The radiologist who was called in to give me my MRI Sunday was very cheerful.
All of the nurses I had during my stay were top-notch, but I have to single out Savannah, my day nurse both Monday and Tuesday, who went out of her way to make me feel comfortable, and Kim, my night nurse after surgery, really worked hard assisting me different times during the night to walk the halls of 8th floor, as well as making sure my plumbing started to work after surgery.
I also want to mention Father Blocklinger who made a special trip to my room Sunday to give me a blessing just minutes before he was scheduled for Mass downstairs. Sister Marilyn Ward and Sister James Marie who called on my Sunday afternoon. Sr. Peg Murphy who came to my room Sunday afternoon and helped both my wife and I make out Advance Directives for Healthcare, which we should have done years ago.
Judy Shimek who I had to bother numerous times getting my schedules covered.
I didn't get to order food very often because it was uncertain when I would have surgery and had to be ready. The times I did get to call room service, the voice on the other end of the phone was always friendly and helpful as was the food service woman assigned to my floor. That room service program is awesome and the food was great! I wish I could have ordered more often.
Last, but not least Dr. Abernathey worked very hard to fit me into his busy surgery schedule. I had never met him but knew of his reputation from escorting many, many people to his office as a volunteer. I feel lucky to have gotten him and know he did a good job correcting the problem. I was able to move the leg right away on the recovery table after having a laminectomy.
I am home now recovering but cannot wait to get back and once again be a part of the outstanding team at Mercy and once again practice "The Mercy Touch."