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Moments of Mercy

The mission of Mercy sounds so simple — to care for the sick and enhance the health of the communities we serve, guided by the spirit of the Sisters of Mercy — but it’s so much more.

It’s a promise carried out by compassionate people delivering exceptional care. It’s an organization that sees you as a person, not a room number. It’s a legacy more than 115 years old, anchored in place by the vow of Mercy’s founding Sisters and lived today through the actions of each and every staff member from the hospital to our clinics.

That’s The Mercy Touch® and the one-of-a-kind care it promises is unparalleled. If you’ve felt, seen or experienced our legacy, tell us about it here.

Patients, families, friends: Share your experiences

Did you have a profoundly moving experience at Mercy? Did one of our employees go beyond medicine to care for your soul? If you have a first-hand understanding of what it means to receive Mercy’s unique care — for your body, mind and spirit — we’d love to hear your story. Share your moments of Mercy here. If you’d like to submit a photo or video along with your story, please send it to

If you have a concern to share, please contact our patient advocate who will be happy to assist you.

Mercy employees: Share your examples

Mercy employees know that amazing, uplifting things happen throughout Mercy Medical Center and MercyCare clinics every day. Share those moments you’ve experienced and inspire us all to live the mission of Mercy! Submit your examples of The Mercy Touch in action here.

Your story will be received by members of our Mercy Touch (Planetree) and Rewards and Recognitions committee. Representatives from this group will talk with you very soon. If you’d like to submit a photo or video along with your story, please send it to

See more examples of The Mercy Touch on our Facebook page.

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Experience the Mercy Touch

  • Moments of Mercy
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