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Patient Satisfaction Data

Patients who reported that their nurses "Always" communicated well.

Mercy 80%
Iowa Average 81%
National Average 79%

Patients who reported that their doctors "Always" communicated well.

Mercy 81%
Iowa Average 84%
National Average 82%

Patients who reported that they "Always" received help as soon as they wanted.

Mercy 62%
Iowa Average 70%
National Average 67%

Patients who reported that their pain was "Always" well controlled.

Mercy 71%
Iowa Average 71%
National Average 71%

Patients who reported that staff "Always" explained about medicines before giving it to them.

Mercy 63%
Iowa Average 66%
National Average 64%

Patients who reported that their room and bathroom were "Always" clean.

Mercy 75%
Iowa Average 78%
National Average 73%

Patients who reported that the area around their room was "Always" quiet at night.

Mercy 68%
Iowa Average 63%
National Average 61%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Mercy 87%
Iowa Average 87%
National Average 85%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Mercy 78%
Iowa Average 75%
National Average 70%

Patients who reported YES, they would definitely recommend the hospital.

Mercy 82%
Iowa Average 74%
National Average 71%
7/1/12 – 6/30/13