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Published on April 15, 2015

Mercy and Rockwell Collins to open employer-based telehealth clinic

MercyCare Telehealth Clinic at Rockwell Collins opens April 20

MercyCare Community Physicians and Rockwell Collins announce plans to open a new telehealth clinic in Cedar Rapids on April 20. MercyCare Telehealth Clinic at Rockwell Collins, located at 5070 Rockwell Dr. NE, will be one of only a few such clinics in the nation offering on-site, advanced telehealth technology to provide care to employees.

The new telehealth clinic, located on the Rockwell Collins main campus, will offer employees and dependents (over the age of five), who utilize certain health plans, a convenient location to be seen by a medical provider via audio-visual telehealth technology, for personal illness. 

The clinic will be staffed by MercyCare providers and will feature private, modern exam rooms equipped with telehealth technology, in addition to a lab. Via the telehealth technologies, select MercyCare providers will provide patient care remotely from three credentialed locations in the area, acting in coordination with the patient’s primary care physician.

Here’s how it works: A telehealth visit is similar to a regular doctor’s office visit. After checking in, patients will be taken to a private exam room where a registered nurse will take their health history and document their symptoms in Epic, Mercy’s electronic medical records system. The nurse will call the provider through specially designed telehealth equipment and the provider appears on a video feed. The nurse remains in the room for the duration of the exam and, at the direction of the provider, uses the telehealth diagnostic equipment (otoscope, stethoscope, general exam camera), as needed. Through the main video feed, the provider is able to interact with the patient and give instruction and education. Through a separate video feed, the provider is able to view images from the diagnostic equipment.

Rockwell Collins employees may utilize the new clinic for a variety of acute conditions including, but not limited to, sinus infections, ear infections, urinary tract infections, rash, flu, and more.

“Mercy is pleased to be partnering with Rockwell Collins on this exciting new offering for their employees,” said Dr. Tim Sagers, medical director of Mercy’s Business Health Solutions. “Mercy has a strong history of working with area employers to provide health and wellness services through our Business Health Solutions program. This is yet another extension of our outreach efforts in the community.”

“We're excited about the opening of the new telehealth clinic on our Cedar Rapids campus," said Martha May, senior vice president of Human Resources at Rockwell Collins. "This is an innovative approach to healthcare that also gives us an opportunity to help provide more cost-effective and convenient options to our eligible employees."

Wellmark Blue Cross Blue Shield worked with Mercy and Rockwell Collins to enable reimbursement for employees utilizing the clinic.

“Wellmark is pleased to be part of this exciting and innovative new initiative in telemedicine with Mercy and Rockwell Collins,” said Laura Jackson, executive vice president of Health Care Innovation and Business Development, Wellmark Blue Cross Blue Shield. “In our collective effort to enhance quality care and promote a healthier patient population, Wellmark has been an enthusiastic partner in creating the means for seamless reimbursement of this emerging model of care delivery. Our role is to support the patient-provider relationship so that care can be delivered in the right setting, at the right time and cost. We look forward to supporting the results of this first-of-its kind partnership in Iowa.”

MercyCare Telehealth at Rockwell will begin seeing patients on April 20.

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