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Published on November 10, 2015

MercyCare to Open First Telehealth Clinic in the Corridor for the Public

New clinic at the Edgewood Hy-Vee to open Nov. 16

MercyCare Community Physicians (MCCP) announced plans today to open a new telehealth clinic at the Hy-Vee store located at 5050 Edgewood Road NE in Cedar Rapids. MercyCare Telehealth Clinic at Edgewood Hy-Vee will be the first in the Corridor to offer on-site, diagnostic telehealth services for the general public.

“This new clinic evolved in response to the growing demand for conveniently located healthcare services in our community,” said Dr. Tim Sagers, medical director of MercyCare Business Health Solutions. “We’re pleased to be collaborating with Hy-Vee on this first-of-its-kind venture in the Corridor.”

MercyCare Telehealth Clinic at Edgewood Hy-Vee will have the same technology available at the recently opened MercyCare Telehealth Clinic at Rockwell Collins; however, this new site will be accessible to the public on a walk-in basis.

“MercyCare Community Physicians and Hy-Vee share similar interests in the health and well-being of the people we serve,” said Andy McCann, Hy-Vee’s executive vice president, chief administrative officer and vice chairman. “Healthy eating goes hand in hand with good health care, treatment and preventive care services. This new retail health clinic is a perfect fit for us as it allows our customers the convenience of easily seeking healthcare services in our very own stores.”

The clinic will be located near the pharmacy on the north side of the Hy-Vee store and will offer convenient Urgent Care services. The clinic can be used for a variety of acute conditions, including sinus infections, ear infections, urinary tract infections, rash, flu and more.

The clinic will be staffed with an on-site nurse who will administer the diagnostic tools to patients while MercyCare providers will attend the visits via video feed, acting in coordination with the patient’s primary care physician.

Here’s how it works:

A telehealth visit is similar to a regular doctor’s office visit. After checking in, patients are taken to a private exam room where a registered nurse takes their health history and documents their symptoms in Epic, Mercy’s electronic medical records system. The nurse calls the provider through specially designed telehealth equipment, and the provider appears on a video feed. The nurse remains in the room for the duration of the exam and, at the direction of the provider, uses the telehealth diagnostic equipment (otoscope, stethoscope and general exam camera), as needed. Through the main video feed, the provider is able to interact with the patient and give instruction and education. Through a separate video feed, the provider is able to view images from the diagnostic equipment.

The clinic serves adults, and children ages five and up.  Patients can walk in to the clinic between 7:30 a.m. and 5:00 p.m. Monday through Friday. Later this winter, the hours will be extended to include evenings and weekends. Telehealth visits are currently covered by select insurance carriers.

Today, representatives from MercyCare Telehealth Clinic at Edgewood Hy-Vee held a ribbon-cutting and open house for the public. The new clinic will officially open and begin seeing patients Nov. 16.

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