Mercy's Patient Advocate
Mercy Medical Center
701 10th Street SE
Cedar Rapids, IA 52403
(Park at the north end of Level 1 of the ramp at 8th Street & 8th Avenue)
8 a.m. to 4 p.m.
Monday through Friday
After hours, contact the House Supervisor at (319) 398-6145.
Email Mercy's Patient Advocate
The Patient Advocate facilitates the flow of services, information and communication between patients, families, physicians and hospital staff, and the community. Specifically, assistance is provided to patients seeking solutions to hospital-related problems, complaints and unmet needs.
Mercy's Patient Advocate is here to help by:
- Answering questions
- Listening to comments and suggestions
- Explaining hospital policies and procedures
- Offering help with problems or concerns you may have with any aspect of your care or a loved one's care