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Mercy Employee Assistance Program (EAP) For Employees - Frequently Asked Questions

An Employee Assistance Program is designed to assist employees and their families with problems that are affecting their job performance and/or their personal lives.  

This goal is achieved by offering assessment, short-term counseling and/or referral and follow-up services.  

Most frequent issues brought to EAP:

  • Marital Issues
  • Substance Abuse
  • Family Problems
  • Work-related Stress Management Problems
  • Depression
  • Grief Issues
  • Coping with Life Changes
  • Anxiety

EAP services are for those problems that can be addressed in brief, solution-focused therapy.  It is not intended to address acute or chronic conditions.

Who is eligible for EAP services?

All employees and their immediate family members.

How much do I have to pay for this service?

There is NO COST to the client accessing EAP services.
(There are problems that may be identified in an EAP session that require referral to other providers. The cost of these services is NOT covered by EAP. The client is responsible for these fees.)

How do I schedule an appointment?

Call your EAP at (319) 398-6694 or (800) 383-6694

The intake worker may ask for some brief demographic information from each caller. She will help to identify the best site for you and arrange an appointment.

Who are the Providers?

There are eight experienced and professional counselors in Cedar Rapids. Affiliate providers are available for off-site employees. All providers are licensed mental health professionals.

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