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Family Caregivers Center of Mercy
Surrounding caregivers with the support they need

Family Caregivers Center

Family caregivers provide unpaid care for individuals with chronic conditions who are unable to care for themselves. The Family Caregivers Center of Mercy is Eastern Iowa’s only comprehensive resource serving family caregivers caring for adults. Services are available for caregivers in need, regardless of their hospital of physician affiliation.

Family caregivers often don’t know what help they need, where to find it, how to access services or determine eligibility, and what to do if what they thought would work, doesn’t.

Because so much of their time and energy is spent caring for their loved one and trying to access community resources, unsupported family caregivers are less likely to take care of their own physical, mental and emotional needs.

That’s where we can help. Start by looking through some frequently asked questions in our Caregivers Guide (PDF).

Upcoming caregiver events in Cedar Rapids

Virtual Tour of the Center

  • Reception Area welcomes guests and families; the center is available during regular business hours, Monday through Friday.
  • Resource Library is a place where family caregivers will be able to access books and magazines to borrow to support additional learning in various areas related to family caregiving.
  • Caregiver’s Lounge provides a place for family conferences or meetings with caregiver coaches. It will also provide a space for small training sessions.
  • Hospitality Suite provides a space for a care receiver to comfortably wait for their caregiver, within view of the office coordinator, or a place for a caregiver to relax.
  • Hospitality Suite provides a space for a care receiver to comfortably wait for their caregiver, within view of the office coordinator.
  • Computer Lounge is a comfortable and quiet place for caregivers to sit and use computer or tablets.
  • Art Therapy Room allows caregivers and care receivers to participate in various creative therapies in tandem, if desired. Therapies (music, aroma, horticulture and pet) will be implemented over time.
  • Education & Community Room is a large space for meetings, educational sessions and group gatherings.
  • Caregiver Coaches Room provides a convenient space for volunteer caregiver coaches to work in the center.

How does the Family Caregivers Center help?

The Family Caregivers Center provides access to vital services and helps connect caregivers to local resources, which may include:

  • Hourly or overnight respite.
  • Task volunteers to assist with housework, offer companionship or run errands, for example.
  • Educational sessions.
  • Access to resources.
  • Therapies, including art, music, pet or massage, if needed.

The Family Caregivers Center of Mercy has already developed working relationships with the United Way, the Heritage Agency on Aging, Aging Services and the Alzheimer's Association, all of which support this innovative service.

“A day in the life” at the Family Caregivers Center of Mercy

Caregivers will be referred by medical or human service professionals or by friends and other caregivers. We will also have a 24-hour “Care Line” for caregivers to call for immediate help.

Trained volunteers will provide an initial assessment, create an individualized plan to connect them to the appropriate services, and follow up on a regular basis. We will keep the connection open as long as the caregiver wishes.

With each caregiver served, we will document the experience, measure the impact and evaluate our performance. That commits the Family Caregivers Center of Mercy on day one to a cycle of continuous improvement.

How can I help now?

If this is an initiative you connect with and want to support – thank you! You may donate to support the development of an endowment that will sustain the center for years to come. Volunteer opportunities will also be available – submit your interest to volunteer here and we will keep your information and follow-up with interested members of the community.

In the News

When Tim Charles, president and chief executive officer of Mercy Medical Center in Cedar Rapids, called up Kathy Good in April 2014 to ask for her help on a new project, she jumped at the opportunity.

Good, a former caregiver herself, knew how desperately this proposed new service was needed. Read more from The Gazette article, June 20, 2015.

Contact Information

Map of Family Caregivers Center

Mercy Campus
901 8th Ave. SE
Cedar Rapids, IA 52401

From the west: Take 8th Avenue east and turn right at 9th Street. Before reaching 9th Avenue, turn left into parking lot driveway.

From the east: Take Mt. Vernon Road west and turn left on 10th Street. Travel one block and turn right onto 9th Avenue. In the middle of the block, turn right into the alley/drive and then turn left into the parking lot.

Phone Number:
(319) 221-8866