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Hospice Volunteer Training

Learn more about the training requirements for Hospice of Mercy volunteers.

Types of training for Hospice Volunteers

Training for new hospice volunteers is offered at least three times each year. The 15-hour course is filled with valuable information, which will be used in your work as a hospice volunteer and can also be applied to your personal life.

  • Training is facilitated by the Hospice of Mercy Volunteer Coordinator
  • It includes presentations by professionals in the health and social service fields
  • It is required for all patient/family, bereavement and office volunteers before assignments are made

Training Topics

Topics covered during volunteer training include:

  • Hospice philosophy
  • Attitudes toward death
  • Communication skills
  • Preparing for death at home
  • Role of physicians
  • Role of nurses
  • Role of family services
  • Role of spiritual care
  • Role of volunteers
  • Grief and bereavement

Volunteer Training & Requirements

We ask our volunteers to:

  • Make a commitment to hospice
  • Attend a minimum of four hours of continued education sessions annually and monthly meetings
  • Volunteer an average of three hours a month or 36 hours annually
  • Be a good listener and maintain strict confidentiality
  • Be comfortable with varied spiritual beliefs and lifestyles
  • Have personal transportation
  • Prospective volunteers are encouraged to wait a year after experiencing a life-changing event or loss of a close friend or family member

Training Resources

Hospice Front Desk Volunteer Training (PDF)

Training Videos

Please complete the following quiz after watching the training video:

Caregiver Stress and Overview Family Caregivers Center of Mercy Quiz

Understanding Boundaries for Hospice Volunteers Quiz

Volunteer Safety Quiz

Hospice Guest Services and Confidentiality Quiz (Archived from 2015)

Active Shooter Quiz (Archived from 2015)

Veterans Issues Quiz (Archived from 2015)

Section Links

Volunteer Program

  • Hospice Volunteer Training
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