Patient Satisfaction Data

Patients who reported that their nurses "Always" communicated well.

Mercy	78%
Iowa Average	82%
National Average	80%

Patients who reported that their doctors "Always" communicated well.

Mercy	78%
Iowa Average	84%
National Average	82%

Patients who reported that they "Always" received help as soon as they wanted.

Mercy	57%
Iowa Average	72%
National Average	70%

Patients who reported that their pain was "Always" well controlled.

Mercy	NA
Iowa Average	NA
National Average	NA

Patients who reported that staff "Always" explained about medicines before giving it to them.

Mercy	61%
Iowa Average	67%
National Average	66%

Patients who reported that their room and bathroom were "Always" clean.

Mercy	75%
Iowa Average	80%
National Average	75%

Patients who reported that the area around their room was "Always" quiet at night.

Mercy	67%
Iowa Average	67%
National Average	62%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Mercy	89%
Iowa Average	89%
National Average	87%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Mercy	76%
Iowa Average	79%
National Average	73%

Patients who reported YES, they would definitely recommend the hospital.

Mercy	79%
Iowa Average	76%
National Average	72%

10/1/16 – 9/30/17

Source: HospitalCompare