Patient Satisfaction Data

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Mercy	79%
Iowa Average	79%
National Average	72%

Patients who reported YES, they would definitely recommend the hospital.

Mercy	83%
Iowa Average	76%
National Average	71%

Patients who reported that their nurses "Always" communicated well.

Mercy	80%
Iowa Average	83%
National Average	80%

Patients who reported that their doctors "Always" communicated well.

Mercy	80%
Iowa Average	84%
National Average	81%

Patients who reported that they "Always" received help as soon as they wanted.

Mercy	54%
Iowa Average	72%
National Average	67%

Patients who reported that staff "Always" explained about medicines before giving it to them.

Mercy	60%
Iowa Average	66%
National Average	63%

Patients who reported that their room and bathroom were "Always" clean.

Mercy	65%
Iowa Average	78%
National Average	73%

Patients who reported that the area around their room was "Always" quiet at night.

Mercy	66%
Iowa Average	69%
National Average	63%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Mercy	89%
Iowa Average	88%
National Average	86%

7/1/20 – 12/31/20

Source: HospitalCompare