Patient Satisfaction Data

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Mercy	79%
Iowa Average	79%
National Average	73%

Patients who reported YES, they would definitely recommend the hospital.

Mercy	80%
Iowa Average	76%
National Average	72%

Patients who reported that their nurses "Always" communicated well.

Mercy	80%
Iowa Average	84%
National Average	81%

Patients who reported that their doctors "Always" communicated well.

Mercy	81%
Iowa Average	85%
National Average	82%

Patients who reported that they "Always" received help as soon as they wanted.

Mercy	56%
Iowa Average	74%
National Average	70%

Patients who reported that staff "Always" talked to them about their pain.

Mercy	65%
Iowa Average	70%
National Average	65%

Patients who reported that staff "Always" explained about medicines before giving it to them.

Mercy	63%
Iowa Average	68%
National Average	66%

Patients who reported that their room and bathroom were "Always" clean.

Mercy	75%
Iowa Average	82%
National Average	76%

Patients who reported that the area around their room was "Always" quiet at night.

Mercy	66%
Iowa Average	68%
National Average	62%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.

Mercy	88%
Iowa Average	89%
National Average	87%

1/1/19 – 12/31/19

Source: HospitalCompare