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Home > Mercy News > Mercy is named among Top 100 Hospitals for Patient Experience by WomenCertified®
Published on September 22, 2011
Mercy Medical Center has been identified as one of the country’s Top 100 Hospitals for Patient Experience based on female patient satisfaction scoring by WomenCertified®, a trusted referral source for top businesses and brands identified among women.
Hospitals are selected for this prestigious annual list based on a scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores along with an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, it takes into consideration WomenCertified’s research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
“Mercy Medical Center is known for outstanding patient care. Being named a Top Hospital for Patient Experience by WomenCertified is confirmation of our commitment to serving the needs of women and all patients,” said Tim Charles, President and CEO of Mercy Medical Center.
As a Top 100 Hospital, and because of its high consumer satisfaction scores, WomenCertified is further honoring Mercy with the Women’s Choice Award. Women are empowered to make better choices by having a Seal that represents the collective opinion of women who highly recommend that brand, service or hospital.
“Women make or influence more than 85 percent of all healthcare decisions for themselves and their families,” said Delia Passi, CEO and founder of WomenCertified and former publisher of Working Mother and Working Women magazines. “Recognizing the top hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where we are women helping women make smart choices.”
See the full list of winners here.