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Home > Mercy News > Mercy Medical Center is named among Best 100 Hospitals for Patient Experience by WomenCertified®
Published on August 15, 2013
Mercy Medical Center has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a second consecutive year.
This award identifies the country’s best healthcare institutions based on criteria that consider female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
“Mercy Medical Center is known for its outstanding patient care. Being named a Best Hospital for Patient Experience by WomenCertified is confirmation of our commitment to quality and serving the needs of women and all patients,” said Tim Charles, president and CEO of Mercy Medical Center.
“Right now, the national conversation about healthcare is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with healthcare providers,” says Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “We’re putting the power of choice in the woman’s hands with the information to simplify her choices.”
Hospitals qualify for the annual list of America’s Best Hospitals for Patient Experience based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
WomenCertified accepts no payment in exchange for placement on the list.