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Home > Mercy News > Mercy Medical Center named among America’s Best Hospitals for Patient Experience by WomenCertified®
Published on September 02, 2014
Mercy Medical Center has received the 2014 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women for a fourth consecutive year.
This award identifies the country’s best hospitals based on criteria regarding female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness, and trusted referrals from other women.
“Mercy Medical Center is proud to be named one of America’s 100 Best Hospitals for Patient Experience for the fourth consecutive year,” said Tim Charles, president and CEO of Mercy Medical Center. “It reaffirms the quality of care and exceptional experience we are committed to providing women and all patients in our community.”
“Being treated with the proper level of care impacts one’s health, well-being and healing, so it is critical for women to know those hospitals that demonstrate the highest level of quality care to their patients” said Delia Passi, CEO and founder of WomenCertified Inc., home to the Women’s Choice Award, and former publisher of Working Woman and Working Mother magazines.
The award-scoring process is unique in that it is the only national list focused on female patient satisfaction. The process begins with scores derived for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses that research shows are more important to women than to men. Weight is applied to each question to adjust for relative importance to arrive at a numerical score. Additionally, scoring incorporates in-depth research on customer satisfaction by gender conducted in conjunction with the Wharton School of the University of Pennsylvania. Scoring is objective and uniform. The best 100 scores in each of four size categories determine the America’s Best Hospitals for Outstanding Patient Experience award winners. Hospitals cannot pay to be on the list.