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Home > Patients & Visitors > Billing & Insurance > Understanding My Bill
Billing & Collections policy in English (PDF)
Política de Facturación y Cobros Del Centro Médico Mercy (PDF)
Billing and insurance can be confusing, so here are some tips to prevent billing problems:
These bills are for professional services provided by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists and other specialists perform these services and are legally required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you received from them.
No. We send summary bills to the patient. To request an itemized detail, call us at (319) 369-4505 or email email@example.com. Phones are answered from 7:30 a.m. to 5 p.m. Monday through Friday.
For an account to be billed as an inpatient service, there must be a physician order. The physician who ordered your services determined that your condition did not meet the requirements for an inpatient admission. The physician's written order dictates whether we bill as an inpatient or outpatient.
There was an overpayment to your account. Either you paid too much on the account and/or your insurance paid at a later date and covered some of what you already paid.
Yes, our Patient Financial Counselors are here to assist you from 7:30 a.m. to 5 p.m. Monday through Friday. Please call (319) 369-4505 or email firstname.lastname@example.org to make an appointment with a financial counselor.
Unfortunately, because of insurance requirements, we may be required to bill each visit separately.
If you have questions about your bill, or believe that it is incorrect, call the billing office at (319) 369-4505 or email email@example.com. Phones are answered from 7:30 a.m. to 5 p.m. Monday through Friday.