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Home > Patients & Visitors > Billing & Insurance > Understanding My Bill > Your Payment Responsibility
Credit card payments are accepted over the telephone or at our cashier window 8 a.m. to 4:30 p.m. Monday-Friday.
Or, sign up for Mercy's MyChart to pay your bills online, as well as see your test results, communicate with your provider's office and more. Pay online through MyChart now.
Please have your procedure code, procedure/service description, the physician providing care and your insurance information with you and call us at (319) 369-4505 or email firstname.lastname@example.org to speak with a financial advocate.
Yes, payment arrangements may be made by contacting us at (319) 369-4505 or by email at email@example.com. Phones are answered from 7:30 a.m. to 5 p.m. Monday through Friday.
A co-payment is a set fee the member pays to providers at the time services are rendered. Co-pays are applied to emergency room visits, hospital admissions, office visits, etc. The costs are usually minimal. The patient should be aware of the co-payment amounts prior to the date of service. See more about common billing terms.
Deductibles are provisions that require the member to accumulate a specific amount of medical bills before benefits are paid. For example, if a member's policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will pay benefits. Once the patient has met their deductible, the carrier usually pays a percentage of the bill. The patient is liable for the unpaid percentage. Deductibles are yearly, usually starting in January. See more about common billing terms.
Co-insurance is a form of cost-sharing. After your deductible has been met, the plan will begin paying a percentage of your bills. The remaining amount, known as co-insurance, is the portion due by the patient. See more about common billing terms.