Mercy's Patient Advocate
The Patient Advocate facilitates the flow of services, information and communication between patients, families, physicians and hospital staff, and the community. Specifically, assistance is provided to patients seeking solutions to hospital-related problems, complaints and unmet needs.
Mercy's Patient Advocate is here to help by:
- Answering questions
- Listening to comments and suggestions
- Explaining hospital policies and procedures and helping you understand your rights and responsibilities as a patient
- Offering help with problems or concerns you may have with any aspect of your care or a loved one's care
Contact Kindel at kdillon@mercycare.org or (319) 398-6709.
Joint Commission Notice:
Concerns of a general nature may be filed with the Iowa Department of Inspections and Appeals, Lucas State Office Building, Des Moines, Iowa 50319-0083, (877) 686-0027 and/or The Joint Commission at www.jointcommission.org, by fax to 630-792-5636 or by mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
