Public Events Canceled

ALL public events (support groups, non-profit meetings, etc.) that are scheduled to be held in Mercy’s facilities or in the community are postponed or canceled. These guidelines are in effect at least through the end of June and will be reassessed on an ongoing basis.

Elective Surgeries Suspended in Cedar Rapids

Mercy, St. Luke's and PCI have collectively decided to temporarily postpone non-life threatening, non-urgent surgeries and procedures.

Business Offices Closed

The Business Offices located in Lundy Pavilion at Mercy Medical Center are closed until the transmission of COVID-19 is no longer a threat to our patients, staff and community. However, during this time, you can still access your medical records and make payments online.

To access your medical records:
- Sign into mychart.mercycare.org or request your medical records online at mercycare.org to receive it in the mail.
- If neither option works for you, please call (319) 398-6160 #3, and we will find a solution that suits your needs.
To make a payment:
- Pay online by signing into mychart.mercycare.org or pay your bill online.
- If neither option works for you, please mail your payment to: Mercy Medical Center, P.O. Box 1824, Cedar Rapids, IA 52406.
- Call (319) 369-4505 to make your payment by phone.

If you have questions or concerns, please call (319) 369-4505 and a representative will assist you.

Notice: Visitor Guidelines

Limited Entry Points & Health Screenings in Place

As part of the hospital’s efforts to slow the spread of the virus, Mercy is limiting the number of public entry points and putting screening processes in place for patients, visitors and staff.

Current entrances available (click to enlarge the map):

Visitors to Mercy Medical Center are restricted to only the following:

Visitors must be in good health.
Please do not visit if you have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath).
Hospitalized patients can have one visitor at a time.
Birthplace patients may have one support person.
NICU patients may have one birth parent plus one significant other.
Patients at the end-of-life may have visitors assessed on a case-by-case basis.
Patients who have a family member who is key to their care may have one visitor.
Minors under the age of 18 may have one visitor, parent or guardian which includes our Emergency and Pediatric Departments.
Surgery or outpatient procedure patients may have one visitor.
Patients with an appointment at a hospital-based clinic, lab or radiology may have one person accompany them.
Visitors must stay in the patient’s room during the entirety of the visit. Once the visitor leaves the room, they must immediately exit the hospital.

NO VISITORS ALLOWED IN:

Emergency Department (unless extraordinary circumstances)
9^th Floor Restricted
8^th Floor Restricted
Hallmar
Behavioral Health Unit

No children under the age of 16 (unless extraordinary circumstances).

Thank you for your cooperation and helping keep our patients, staff and community safe.

General Precautions:

Please do not visit if you have had flu-like symptoms during the past seven days, including: fever (100° F or higher), cough and/or sore throat.
Please wash and sanitize your hands upon entering AND exiting a patient’s room.
Cover your cough with a tissue or your sleeve.

Hallmar Residential Care:

Beginning March 12, 2020, we are asking all visitors to remain off the unit.

Thank you for your cooperation.

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