We're Ready to Serve Your Health Needs

All services are open and available. If you previously had an appointment rescheduled or have questions about an appointment, please feel free to contact the department directly or call Mercy at (319) 398-6011.

1. We have developed specific locations to care for patients with symptoms of COVID-19. Our Emergency Department has convenient, sectioned-off areas for patients with respiratory illness to go, separate from other emergency patients. We have also prepared our urgent care clinics with procedures to limit exposure (seeing patients in their cars, etc.) so patients at higher risk of spreading COVID-19 do not enter our other clinic locations.
2. Patients undergoing elective surgery will have a COVID-19 test completed to verify they do not have the virus prior to the procedure.
3. Anyone entering the hospital or any of our clinic locations is being screened daily prior to entry. This includes:
   • Taking the temperature of all employees, patients and visitors
   • Inquiring about specific symptoms associated with COVID-19
   * Individuals who fail the screening will not be allowed into our facilities.
4. To protect the health and safety of all patients and staff at the hospital, visitor restrictions remain in place. Additionally, access to the hospital remains limited until further notice. As a result, there are currently only five public entrances to the hospital:
   • 10th Street main entrance (6 a.m. to 6 p.m. daily)
   • 8th Avenue main entrance to Lundy Pavilion (6 a.m. to 6 p.m., Monday through Friday only)
   • 8th Street ground‐level ramp north entrance (5 a.m. to 8 p.m. daily)
   • Emergency Department entrance (24/7)
   • Hall‐Perrine Cancer Center main entrance (6 a.m. to 6 p.m., Monday through Friday only)
5. We’re requiring all staff to wear a mask and those providing patient care to wear eye protection. Visitors and patients are required to wear a mask, as well.
6. The hospitals and clinics are frequently and thoroughly sanitized to create the safest environment. In addition, an industrial hygienist has been utilized to ensure high levels of disinfection.
7. Finally, we have significantly increased our capacity and access to video visits to limit traffic to our locations while still providing safe access to your local providers.

Please follow the instructions of your primary care provider or ordering provider.

Additionally, please note that there are limited entrances and anyone entering the hospital is being screened daily prior to entry. Plan ahead about where to park and enter.

If you are seeing a provider via video visits, you may need to download the MyChart app on your mobile phone. To learn more about this, visit www.mercycare.org/mychart.

For scheduling, contact your MercyCare or Mercy provider's office or, for hospital procedures, call Mercy Central Scheduling at (319) 861-7778.

For general questions, call the Mercy operator at (319) 398-6011.

COVID-19:

COVID-19 symptoms include respiratory illness, such as cough, shortness of breath or fever. With the exception of severe cases, please do not go to the Emergency Department if you have symptoms of or may have been exposed to the COVID-19 virus. Instead, CALL Mercy's ER at (319) 398-6042 or your primary care provider for guidance.

Non-COVID-19: 

It is important to continue addressing health concerns even with COVID-19 in the community. We are ready to care for you safely in the office or online today. The following are some examples of urgent/emergent medical needs that you should still have assessed by a healthcare provider:

• Infections
• Chest pain
• Joint pain
• Traumatic injuries
• Breast abnormalities
• Palpitations
• Asthma attacks
• Abdominal pain
• Burns
• Cuts/puncture wounds
• Dizziness
• Eye infections/injuries
• Headaches
• Urinary tract/bladder infections/blood in stool
• Significant vomiting