We're Ready to Serve Your Health Needs
Our clinics and hospital have extensive precautions in place so you can get the care you need, where you need it ... safely.
Learn more about delivering at Mercy during these times.
What services are opening/available?
Our primary care and specialty clinics are available to see patients either in the office or via video visits for normal health needs/concerns. We have several ways to safely access our providers to ensure you do not put off health concerns or necessary wellness activities.
Hall-Perrine Cancer Center has remained open fully serving patients.
Elective Procedures:
Outpatient procedure areas in the hospital are scaling up appointment availability and have openings now. In addition to the urgent/emergent cases we have continued through COVID-19, procedures are becoming available based on the community-wide plan established and safety precautions in place. These precautions include, among other measures, patients receiving a COVID-19 test prior to any planned aerosol-generating procedures.
We will continue to closely monitor COVID-19 cases as we carefully expand the number of procedures available in the coming weeks. The outpatient areas with appointments available now include:
If you previously had an appointment rescheduled or have questions about an appointment, please feel free to contact the department directly or call Mercy at (319) 398-6011.
What has Mercy done to ensure patient safety?
- We have developed specific locations to care for patients with symptoms of COVID-19. Our Emergency Department has convenient sectioned off areas for patients with respiratory illness to go, separate from other emergency patients. We have also established two respiratory illness-only clinics so patients at higher risk of spreading COVID-19 do not enter our other clinic locations.
- Patients undergoing elective surgery will have a COVID-19 test completed to verify they do not have the virus prior to the procedure.
- Anyone entering the hospital or any of our clinic locations is being screened daily prior to entry. This includes:
• Taking the temperature of all employees, patients and visitors
• Inquiring about specific symptoms associated with COVID-19
* Individuals who fail the screening will not be allowed into our facilities.
- To protect the health and safety of all patients and staff at the hospital, visitor restrictions remain in place. Additionally, access to the hospital remains limited until further notice. As a result, there are currently only five public entrances to the hospital:
• 10th Street main entrance (6 a.m. to 6 p.m. daily)
• 8th Avenue main entrance to Lundy Pavilion (6 a.m. to 6 p.m., Monday through Friday only)
• 8th Street ground‐level ramp north entrance (5 a.m. to 8 p.m. daily)
• Emergency Department entrance (24/7)
• Hall‐Perrine Cancer Center main entrance (6 a.m. to 6 p.m., Monday through Friday only)
- We are requiring all staff to wear a mask and asking all visitors and patients to do the same, as well.
- Finally, we have significantly increased our capacity and access to video visits to limit traffic to our locations while still providing safe access to your local providers.
Do I need to do anything differently?
Please follow the instructions of your primary care provider or ordering provider.
Additionally, please note that there are limited entrances and anyone entering the hospital is being screened daily prior to entry. Plan ahead about where to park and enter.
If you are seeing a provider via video visits, you may need to download the MyChart app on your mobile phone. To learn more about this, visit www.mercycare.org/mychart.
Who do I call if I have questions?
For scheduling, contact your MercyCare or Mercy provider's office or, for hospital procedures, call Mercy Central Scheduling at (319) 861-7778.
For general questions, call the Mercy operator at (319) 398-6011.
What kind of symptoms should I consider having checked?
COVID-19:
COVID-19 symptoms include respiratory illness, such as cough, shortness of breath or fever. With the exception of severe cases, please do not go to the Emergency Department if you have symptoms of or may have been exposed to the COVID-19 virus. Instead, CALL Mercy's ER at (319) 398-6042 or your primary care provider for guidance.
Non-COVID-19:
It is important to continue addressing health concerns even with COVID-19 in the community. We are ready to care for you safely in the office or online today. The following are some examples of urgent/emergent medical needs that you should still have assessed by a healthcare provider:
- Infections
- Chest pain
- Joint pain
- Traumatic injuries
- Breast abnormalities
- Palpitations
- Asthma attacks
- Abdominal pain
- Burns
- Cuts/puncture wounds
- Dizziness
- Eye infections/injuries
- Headaches
- Urinary tract/bladder infections/blood in stool
- Significant vomiting
