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Home > Medical Services > Employee Assistance Program (EAP) > Mercy EAP For Employees > Confidentiality
It is essential to the success of the Employee Assistance Program (EAP) that employees trust that their confidentiality will be respected. State and federal regulations, as well as professional ethics, govern EAP/SAP guidelines regarding confidentiality. (42 CFR, Part 2 and Iowa Code, Ch. 228)
When you identify a personal problem and decide to seek EAP services, no information about your involvement is disclosed.
If your employer/supervisor identifies a job performance issue and refers you to the EAP, the EAP can notify the referring party that the first appointment was kept. NO further information can be shared without your written informed consent. Informed consent means that you have read and signed a release of information form that specifies what information may be shared with another party. If an official of your company refers you, you will be encouraged to sign a release of information. Most often, it is in your best interest that your employer know that you are following through with their request. It is rare, even in this circumstance, that any personal information is shared.
The rules of confidentiality are for the protection of all parties involved. By assuring employees about the confidential nature of the program, employers help the EAP to truly be viewed as beneficial to the employee.