Patient Satisfaction
View Medicare quality and patient survey ratings.
How often patients got better at walking or moving around
Getting better at walking or moving around in a wheelchair or with a cane may be a sign that the patient is making progress and meeting the goals of the plan of care.
Higher percentages are better.
| Mercy |
88% |
| Iowa Average |
88% |
| National Average |
88% |
How often patients got better at getting in and out of bed
Patients who can get in and out of bed with little help may be more independent, feel better about themselves, and stay more active.
Higher percentages are better.
| Mercy |
90% |
| Iowa Average |
89% |
| National Average |
89% |
How often patients got better at bathing
Getting better at bathing may mean that the patient needs less assistance/assistive equipment to bathe independently, and can be signs that the patient is making progress and meeting the goals of their plan of care.
Higher percentages are better.
| Mercy |
89% |
| Iowa Average |
90% |
| National Average |
90% |
How often patients were at or above an expected ability to care for themselves and move around at discharge
Reducing patient difficulty with activities like eating and walking can improve quality of life, decrease the likelihood of death and/or complications after surgery, and improve the ability to think clearly. This measure reports the percentage of patients who are at or above their expected ability at discharge from the home health agency for specific self-care and mobility activities.
Higher percentages are better.
| Mercy |
89.15% |
| Iowa Average |
89.3% |
| National Average |
90.8% |
How often patients' breathing improved
Shortness of breath is associated with breathing faster than normal and feeling like there isn't enough air. This can make patients uncomfortable or anxious, or too tired to do normal activities.
Higher percentages are better.
| Mercy |
88% |
| Iowa Average |
89.3% |
| National Average |
90.8% |
How often patients have pressure ulcers/pressure injuries that are new or worsened
Pressure ulcers/injuries, sometimes known as bed sores, are painful and are prone to other complications, like infections.
Lower percentages are better.
| Mercy |
0.4% |
| Iowa Average |
0.3% |
| National Average |
0.2% |
How often the home health team began their patients' care in a timely manner
It's important for patients to get the care they need, when they need it. If home health care is delayed, the patient's condition could worsen.
Higher percentages are better.
| Mercy |
99.9% |
| Iowa Average |
97.1% |
| National Average |
96.4% |
How often patients got better at taking their drugs correctly by mouth
Taking drugs/medications incorrectly can keep them from working properly and could cause unintended harm including death.
Higher percentages are better.
| Mercy |
85.5% |
| Iowa Average |
87.6% |
| National Average |
87.5% |
How often the home health team determined whether patients received a flu shot for the current flu season
Getting a flu shot can help patients receiving home health care avoid serious illness.
Higher percentages are better.
| Mercy |
67.4% |
| Iowa Average |
69.2% |
| National Average |
64.9% |
How often physician-recommended actions to address medication issues were completed timely
Performing a medication reconciliation and drug regimen review can help reduce adverse drug events (ADEs) by identifying clinically significant medication errors before an ADE can occur.
Higher percentages are better.
| Mercy |
99.9% |
| Iowa Average |
96.6% |
| National Average |
94.5% |
How often patients experienced one or more falls with major injury
Falls may result in major injuries and are a risk for patients living at home.
Lower percentages are better.
| Mercy |
1.6% |
| Iowa Average |
1.6% |
| National Average |
1.0% |
How often the home health team reviewed and provided a medication list to the patient, family, and/or caregiver at final discharge
Communication and coordination across different health care providers and the patient and their family about medications lead to decreased patient complications, hospital readmissions, ER visits and medication errors. This measure reports the percentage of patients where the most complete and accurate list of medications was passed on to the patient, family, and/or caregiver when the patient is going to their home without home health services.
Higher percentages are better.
| Mercy |
99.83% |
| Iowa Average |
94.54% |
| National Average |
91.47% |
How often the home health team reviewed and provided a medication list to the next healthcare setting
Communication and coordination across different health care providers about medications lead to decreased patient complications, hospital readmissions, ER visits and medication errors. This measure reports the percentage of patients where the most complete and accurate list of medications was passed on to the next health care provider.
Higher percentages are better.
| Mercy |
99.23% |
| Iowa Average |
90.59% |
| National Average |
79.92% |
How often patients remained in the community after discharge from home health
Returning to the community is an important goal for most home health patients and their families.
Higher percentages are better.
| Mercy |
98% |
| National Average |
77.7% |
How often patients were re-admitted to the hospital for a potentially preventable condition after discharge from home health
Some patients need to be admitted to the hospitals for problems that weren't potentially preventable, but a home health team can reduce the number of potentially preventable hospital readmissions.
Lower percentages are better.
| Mercy |
4.5% |
| National Average |
4.1% |
How often patients were admitted to the hospital for a potentially preventable condition while receiving home health care
Some patients need to be admitted to the hospital or for observation for problems. A home health team can reduce the number of potentially preventable admissions that arise during home health care.
Lower percentages are better.
| Mercy |
9.5% |
| National Average |
10.8% |
How much Medicare spends on an episode of care at this agency, compared to Medicare spending across all agencies nationally
Understanding costs improves transparency and can help patients and families assess a provider.
Higher (lower) ratios means that the agency spends more (less) on an episode of care than the Medicare national average.
| Mercy |
0.95% |
| National Average |
1.0% |
Source: Medicare Home Health Agency Comparison, February 2026, www.medicare.gov