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Home > Medical Services > Telemedicine
Mercy and MercyCare offer several ways to engage with your providers virtually at this time. Please note that these offerings may change in the future. These methods offer patients convenience and even more avenues of timely access to providers to ensure your health needs are met with the same quality offered at our on-site Mercy and MercyCare locations.
Available through the MyChart mobile app, patients can connect with a provider in a live video chat to discuss their illness and symptoms. Video visits cover a wide range of patient needs – from acute care, the management of chronic conditions to follow-up appointments. These types of visits are covered by most insurance carriers, but please check with your insurance provider to confirm. Self-pay is also an option for this service at $50.
Urgent Care video visits are also available, including after-hours video visits. Learn more about video visits or call your provider to ask about or schedule one.
Available through the MyChart mobile app, e-Visit is a secure, convenient way to consult with your MercyCare provider on a variety of non-urgent symptoms – such as back pain, blood sugar issues, cough, diarrhea, fatigue, headache, heartburn, red eye, sinus problems and urinary problems. The patient will be asked to complete a form describing their symptoms. Your MercyCare provider will respond to your e-Visit within one business day during their regular office hours, with a diagnosis and treatment plan. If the provider feels a more traditional office visit or video visit is warranted, the patient is not charged for the e-Visit.
e-Visits are a flat $35 fee and are yet another convenient way patients can quickly connect with a provider for their health needs. Call your provider's office to find out if they offer e-Visits.
Telephone visits are similar to video visits in that the patient is speaking directly to the provider to share information about their illness and symptoms, only via phone. These types of visits may be covered by your insurance carrier, but please check with your insurance provider to confirm. Self-pay is also an option.