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Home > Medical Services > Urgent Care > eArrival Frequently Asked Questions
Try our new eArrival service. Choose your arrival time for your Urgent Care visit, and save wait time at the clinic. Just select from available times, then come to MercyCare Urgent Care knowing we are already expecting you.
Visit www.mercycare.org/earrival and select an arrival time. You can check-in using MyChart or as a guest. When you arrive at the clinic, you should experience a shorter wait time because the clinic staff already knew you were coming.
eArrival is a new, convenient service, as it allows patients to check-in prior to arrival and experience a shorter wait time upon arrival as a result. Additionally, wait time can be spent outside of a waiting room.
eArrival time is not a scheduled appointment. This service should reduce wait time at the clinic by putting your name in prior to arriving.
We may triage patients with more urgent/immediate healthcare needs. Wait time is subject to change based on walk-in patient volume.
One patient can be scheduled in each time slot. If more than one patient will be examined, multiple timeslots will need to be selected.
eArrival is meant to be used for any acute type of visit for which you would normally go to Urgent Care. It is not intended for emergent issues. It is also not meant for chronic issues or preventative visits for which you would normally visit your family physician.
Please call the clinic to inform them of the cancellation.
Please contact the clinic by phone. If the eArrival timeslots have already been selected, that doesn’t mean the Urgent Care clinic doesn’t have walk-in availability.
Yes. Please bring your proof of insurance and check-in when you arrive.
If you arrive more than 10 minutes after your eArrival time, your arrival slot will not be held. You may still walk-in and put your name in at that time.