Check wait times and choose your urgent care arrival time with eArrival.
MercyCare's eArrival is a convenient service that allows patients to view wait times and check-in prior to arrival, usually results in shorter wait times once you get to the clinic. It is not an appointment.
If you are experiencing an emergent issue, such as chest pain or stroke symptoms, please visit one of Mercy's three emergency room locations.
Get Started with eArrival
- To get started, click here.
- Select your desired location.
- Select your desired arrival time. (If you're using a mobile device, you may need to scroll to see eArrival times.) If you don't see the arrival time you want, let us know that you're on your way by selecting the "How long until you arrive?" drop-down.
- If you have a MyChart account, you can login to complete your eArrival. If you do not have a MyChart account, you will need to complete the intake form on the page.
Please Note
Due to the nature of Urgent Care, eArrival is a NOT scheduled appointment. We may triage patients with more urgent/immediate healthcare needs. Wait time is subject to change based on walk-in patient volume. For acute visits only. Not for chronic or emergent visits. One patient per arrival time. Thank you for choosing Mercy, we look forward to caring for you as quickly as possible with The Mercy Touch®.
Frequently Asked Questions
How do I use eArrival?
Visit www.mercycare.org/earrival and select an arrival time. You can check-in using MyChart or as a guest. When you arrive at the clinic, you should experience a shorter wait time because the clinic staff already knew you were coming.
What are the benefits of using eArrival?
eArrival is a convenient service that allows patients to check-in prior to arrival and usually results in shorter wait times once you get to the clinic.
Is this a scheduled appointment at Urgent Care?
eArrival can help limit your wait, but it is not a scheduled appointment.
Will I be the first to see the provider?
We may triage patients with more urgent/immediate healthcare needs. Wait time is subject to change based on walk-in patient volume.
Can I schedule time for more than one patient?
One patient can be scheduled in each time slot. If more than one patient will be examined, multiple timeslots will need to be selected.
What type of visit is eArrival used for?
eArrival is meant to be used for any acute type of visit for which you would normally go to Urgent Care. It is not intended for emergent issues. It is also not meant for chronic issues or preventative visits for which you would normally visit your family physician.
What if I need to cancel my arrival time?
Please call the clinic to inform them of the cancellation.
What if my desired time is not available?
Please contact the clinic by phone. If the eArrival timeslots have already been selected, that doesn’t mean the Urgent Care clinic doesn’t have walk-in availability.
Do I need to check-in when I arrive?
Yes. Please bring your proof of insurance and check-in when you arrive.
What if I am late for my arrival time?
If you arrive more than 10 minutes after your eArrival time, your arrival slot will not be held. You may still walk-in and put your name in at that time.