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Home > Medical Services > Urgent Care > Urgent Care Video Visits
Monday - Friday: 7 p.m. - 10 p.m.
Saturday: 3 p.m. - 7 p.m.
Sunday: 3 p.m. - 7 p.m.
Illness and accidents don't happen between set hours. That's why MercyCare Urgent Cares offer video visits after clinic hours. Available through the MyChart app, patients (ages 5+) can see a provider with no waiting rooms necessary.
Choose a traditional clinic visit for care that requires a hands on exam, requires labs or x-rays, chronic conditions, and sprains or broken bones that require bandaging.
Step 3: Select your symptoms and illnesses.
Step 4: See estimated wait times and enter a preferred phone number or email.
Can providers write prescriptions through a video visit?
Yes, providers can write prescriptions for medications during a video visit. If the patient has a preferred pharmacy in their record, then the prescription will be sent directly to the pharmacy. The provider can also send the prescriptions to a different pharmacy if the patient indicates one during the visit.
Can I schedule a video visit for my child?
Parent can schedule video visits for their children once they have requested proxy access for each child whose record they wish to access. When the application has been processed, you will see a new tab for the family member in your MyChart account. Parents would then need to select their child’s MyChart account to schedule the Urgent Care video visit for them.
What if I miss my call request from the provider?
If you miss your notification from the provider and you’ve closed out of your MyChart app, we recommend opening the app again and beginning the video visit (push the “Begin Visit” button). This will send a new notification to the provider that you are ready. The provider can also send multiple reminders if you miss the first notification.
How will I be billed for my visit?
Those patients with Wellmark insurance will be billed through their insurance. The patient will receive a bill for their copay after the visit.
For those that don’t have Wellmark, self pay at the office visit rate is an option. Patient will also be billed after the visit.
What if the provider decides I need to be seen in person?
If the provider determines that your reason for visit is not appropriate for a video visit, they can end the visit and you will not be charged.