View All Locations
View All Medical Services
View All Event Categories
Home > Medical Services > Urgent Care > Urgent Care Video Visits
Illness and accidents don't happen between set hours. That's why MercyCare Urgent Cares offer video visits through your mobile device. Available through the MyChart app, patients can see a provider with no waiting rooms necessary.
Urgent Care video visits are available on demand at any time 24/7 through the Mercy MyChart app. See below for instructions on starting a video visit or receiving care after hours via video visit.
If you have not been previously seen at a Mercy or MercyCare clinic, please call before scheduling your visit to ensure that we have the appropriate demographic and insurance information on file. Thank you!
To start a 24/7 video visit, review the MyChart video visit instructions.
What can video visits be used for?
Can providers write prescriptions through a video visit?
Yes, providers can write prescriptions for medications during a video visit. If the patient has a preferred pharmacy in their record, then the prescription will be sent directly to the pharmacy. The provider can also send the prescriptions to a different pharmacy if the patient indicates one during the visit.
Can I schedule a video visit for my child?
Parent can schedule video visits for their children once they have requested proxy access for each child whose record they wish to access. When the application has been processed, you will see a new tab for the family member in your MyChart account. Parents would then need to select their child’s MyChart account to schedule the Urgent Care video visit for them.
How will I be billed for my visit?
Urgent care video visits are covered by most insurance carriers. The patient will receive a bill for their copay after the visit.
Self-pay at the office visit rate is also an option. The patient will also be billed after the visit.
What if the provider decides I need to be seen in person?
If the provider determines that your reason for visit is not appropriate for a video visit, they can end the visit and you will not be charged.
Urgent care video visits are also available at any time every day of the week, 24/7. Schedule these appointments from your Mercy MyChart mobile app.
Step 2: Confirm your location. If your permanent address is in Iowa, but are currently out of state, please select Iowa.
Step 3: Select "General Video Visit."
Step 4: Select "I've got the app."
Step 5: Select "Put me in line." Please note that the wait time on this screen is approximate. The wait may end up being longer or shorter than the listed time.
Step 6: Enter your reason for requesting a video visit and select "Put me in line."
You are now in line for your visit and need to complete your eCheck-In before your visit begins. Instructions for completing your eCheck-In process are available on the second page of our video visit instructions.