View All Locations
View All Medical Services
View All Event Categories
Home > Medical Services > Urgent Care > Urgent Care Video Visits
Illness and accidents don't happen between set hours. That's why MercyCare Urgent Cares offer video visits through your mobile device. Available through the MyChart app, patients can see a provider with no waiting rooms necessary.
Urgent Care video visits are also available on demand from 8 a.m. to 10 p.m. Monday through Friday, as well as 8 a.m. to 7 p.m. Saturday and Sunday through the Mercy MyChart app.
If you have not been previously seen at a Mercy or MercyCare clinic, please call before scheduling your visit to ensure that we have the appropriate demographic and insurance information on file. Thank you!
Once your video visit has been scheduled, review the MyChart video visit instructions prior to your appointment.
What can video visits be used for?
Can providers write prescriptions through a video visit?
Yes, providers can write prescriptions for medications during a video visit. If the patient has a preferred pharmacy in their record, then the prescription will be sent directly to the pharmacy. The provider can also send the prescriptions to a different pharmacy if the patient indicates one during the visit.
Can I schedule a video visit for my child?
Parent can schedule video visits for their children once they have requested proxy access for each child whose record they wish to access. When the application has been processed, you will see a new tab for the family member in your MyChart account. Parents would then need to select their child’s MyChart account to schedule the Urgent Care video visit for them.
How will I be billed for my visit?
Those patients with Wellmark insurance will be billed through their insurance. The patient will receive a bill for their copay after the visit.
For those that don’t have Wellmark, self pay at the office visit rate is an option. Patient will also be billed after the visit.
What if the provider decides I need to be seen in person?
If the provider determines that your reason for visit is not appropriate for a video visit, they can end the visit and you will not be charged.
Urgent care video visits are also available after clinic hours, from 7 to 10 p.m. Monday through Friday, and 3 to 7 p.m. on weekends. Schedule these appointments from your Mercy MyChart mobile app.
Step 3: Select your symptoms and illnesses.
Step 4: See estimated wait times and enter a preferred phone number or email.
Step 5: Write in the most important item you'd like to discuss with the provider and select "Put Me In Line". Your spot has been reserved! The provider will email or text you when they are ready to see you.